• Below you’ll find some frequently asked questions and answers about Marriott Bonvoy® & Prokard Explorer.

    Please take some time to read through them and, of course, if you still have any questions at all, feel free to get in touch.

  • What is Marriott Bonvoy? What are the benefits?

    Marriott Bonvoy is the award-winning frequent traveller programme that rewards you with exclusive membership privileges when you travel, as well as your choice of frequent flyer miles in your preferred airline programme, or points that can be used towards free holidays or merchandise.

    Join Marriott Bonvoy and you can:

    • Earn points or frequent flyer miles at over 4,000 participating locations throughout the world
    • Redeem points for rewards like free hotel stays, frequent flyer miles, holiday packages, cruises, merchandise and more. To see what rewards are currently available, search Travel & Leisure Rewards.
    • Receive Exclusive offers that include hotel rate discounts, holiday sweepstakes entries, partner deals, and other travel deals
    • Benefits including priority check-in, no blackout dates on redemptions (so you can go when and where you want), PointSavers® (saving you up to 33% in points on stays), and your preferences remembered (for fast, easy reference)

    Visit www.marriottloyalty.com for more detailed information on the Marriott Bonvoy programme.

    What Elite tier do I qualify for? How do I achieve different Elite tiers?

    You can achieve Elite status as you grow with the programme. With a Silver, Gold or Platinum Elite membership, you’ll enjoy additional privileges and benefits with each level you reach based on your qualifying nights stayed. A qualifying night is an earnings eligible night and any night stayed at a participating hotel and paid for by the member with cash/credit card.

    • Silver Elite: stay 10-49 nights or hold 1-4 events per year at participating Marriott hotels
    • Gold Elite: stay 50-74 nights or hold 5-7 events per year at participating Marriott hotels
    • Platinum Elite: stay 75+ nights or hold 8+ events per year at participating Marriott hotels

    In order to maintain your Rewards level, you need to achieve the minimum number of nights or materialized events per year at participating Marriott hotels. Elite levels are reviewed annually and adjusted accordingly.

    For more information on Elite status and benefits, click here.

    Can I / do I need to be a member of both Prokard and Marriott Bonvoy?

    Members may belong to both programmes; however, benefits are not interchangeable. Members will need to choose which programme they wish to earn on which will influence the reservation channel they make use of. For example; if a member (of both programmes) wishes to earn Marriott Bonvoy points or airline miles, then they will book via www.marriott.com; however if they choose to earn Prokard Rands, then they will book via the Prokard channels being www.prokardexplorer.com, direct to property or the local call centre. Members may not earn both Prokard Rands and Marriott Bonvoy points during one stay.

    Does Marriott Bonvoy membership change my Prokard Explorer benefits in any way?

    At this time, there are no changes to the Prokard Explorer programme. The Prokard Explorer and Marriott Bonvoy programmes will co-exist.

    Can I use both cards at the same time/on the same stay?

    Members may belong to both programmes. For example; if a member (of both programmes) wishes to earn Marriott Bonvoy points or airline miles, then they will book via www.marriott.com.

    The cards can however be used together on the same stay whereby a member can choose to earn Marriott Bonvoy points or airline miles by using their Marriott Bonvoy membership, whilst still enjoying the benefits of their Prokard membership such as dining discounts.

    Can I still redeem my Prokard Vouchers?

    Valid Prokard members will have the ability to continue to redeem their Prokard Vouchers as these are valid 12 months from date of issue and/or until 31 October 2016, whichever date comes soonest.

    Can I book on the preferred Prokard Rate and earn Marriott Reward Points?

    Valid Prokard members will be able to book their preferred Prokard Rate until 31 October 2016.

    How do I book a stay with my Marriott Bonvoy number to receive my benefits and points? How do I manage my preferences and account?

    Your Marriott Bonvoy account, preferences and hotel bookings can be managed through your choice of options ― Customer Care Centres, www.marriott.com or the Marriott Mobile app.

    Marriott.com and Marriott Mobile give you complete, 24/7 access to Marriott.com and your personal Marriott Bonvoy account from any Web-enabled phone or PDA ―from finding hotels, making reservations and exploring destinations to managing your Marriott Bonvoy account. Marriott Mobile is free and all information is Layer (SSL) and securely stored behind firewall-protected servers.

    How many points or miles do Marriott Bonvoy members earn for their stays at Protea Hotels?

    Members will earn 10 points or 1 airline mile per US$1 on room rate only.